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FAQs

You are able to change or cancel your order before it has been shipped out. Please contact Customer Service Center for further assistance service@90weeks.com


Every order is unique, so reasons for cancellation or delay may vary. Reasons include, but are not limited to:

Type/quantity of items ordered

The address and phone number provided does not match what your bank has on file

Your order is shipping to an alternate address


If any of these apply, we may contact you for additional verification. Your order will be cancelled if we're unable to reach you. 


We apologize if your item arrived damaged, broken, or defective. 

If this is the case, please contact our Customer Service Center service@90weeks.com for assistance. 

When you place an order, we put an authorization hold on your credit card in the amount of your order. This hold secures the funds and is not charged until your order ships. 

If your order is canceled for any reason, 90 WEEKS will send an authorization reversal to your bank. 

The exact amount of the time until the hold is removed from your account is determined by your bank or credit card company, so the time frame may vary. 


When you place an order on 90 WEEKS, you will receive email updates concerning your order status. 


Order Confirmation Email

Within an hour after placing an order on 90 WEEKS, you will receive an email confirmation which includes:

  • Order number
  • Item(s) ordered
  • Description
  • Quantities
  • Price of each item
  • Shipping address(s)
  • Billing address

Save this confirmation, as it can be used to check the status of your order. 


Order Confirmation emails not received within an hour

If you don't receive an order confirmation email within an hour:

  • Check your spam folder
  • Check Order History in your 90 WEEKS account

If you don't find your order confirmation email in your spam or inbox folders within an hour, please allow 24 hours for your order to process. Once it's processed, you will receive your order confirmation email. Please contact Customer Service Center service@90weeks.com and our associate will help you. 


Shipping Confirmation Email

You'll receive a confirmation email after each shipment leaves our warehouse with shipment details and your tracking number. Your order may ship within separate boxes and might be delivered on different dates. 

In some cases, shipping may be postponed due to a lack of product availability. Items that are on backorder will be shipped when they are received in stock. If you would like to cancel the backordered items, please contact us by email service@90weeks.com


Orders containing multiple items, may arrive in one or more shipments with multiple tracking numbers. Items may be shipping from multiple warehouses. This may result in different delivery timing. If order details indicate all items/shipments in the order have been delivered, it’s possible part of the order was left out in error. For the fastest resolution, please contact our Customer Service Center service@90weeks.com and one of our associates will be happy to assist you.


A carrier may deem a package undeliverable for a number of reasons including, but not limited to:

Incorrect or out-of-date address

Incorrect P.O. Box format

Weight and dimensional limits (some items cannot be shipped to P.O.Boxes)

Illegible label

Other address problems

Failed delivery attempts

Refused by recipient

Damaged in transit


If a carrier returns an undeliverable package to us, we’ll notify you of the return and address update by email. Then we will re-ship orders to you. However, an incorrect address will cause delay, so please double check your shipping address on the checkout page. Please contact our Customer Service Center. Service@90weeks.com, and one of our associates will be happy to assist you

Many items can be shipped to any of the 50 states and P.O.Box addresses. Shipping to the following destinations is based upon the item meeting certain guidelines and restrictions may apply:

Hawaii

Alaska

P.O.Boxes

APO/FPO addresses

U.S. Territories and Protectorates (American Samoa, Guam, Northern Mariana Islands, Puerto Rico, U.S. Virgin Islands, U.S. Minor Outlying Islands)


We make every effort to ship your items together, but there will be times when we may have to divide your order into multiple shipments. Common reasons for this:

  • Availability of items ordered
  • Ordered items are shipping from different fulfillment centers


If your order has to be divided, we'll send you a confirmation email advising you of:

  • The expected ship dates.
  • The items expected to ship in each shipment. 


Note: When we divide an order into multiple shipments, you won't be charged any additional fees. 

Track Your Order to get the latest information on your order status. 


Standard shipping: Standard shipping is typically the default checkout setting. Your Item(s) ship from our warehouse and arrive within 3-5 business days receiving your order. Spend $59 or more and receive FREE standard shipping. 


Expedited Shipping: 

Depending on the shipping destination, 2-day shipping may be available in select areas. Your item(s) are expected to be delivered within 2 business days after the items have been shipped and picked up by the delivery carrier. 


Priority Shipping:

For an extra charge per address, we can arrange for next day delivery to most destinations within the contiguous 48 states. If we receive your order by 4pm EST Monday through Friday, you’ll receive your order the next business day; order placed Friday after 4pm through Sunday will arrive on Tuesday.

If you wish to place an order but delay its shipment to a later date, please leave a note on the checkout page, or do through our Customer Service Center. Service@90weeks.com and one of our associates will be happy to assist you.

We can ship most items to a P.O. Box. You will receive a message during checkout if the item is not eligible to ship to a P.O. Box. Please contact us by email Service@90weeks.com

When you checkout, you will be given the option on the shipping pages to “Ship to multiple address.” If there is no such option on the checkout page, please reserve your order and contact customer service for further help by email Service@90weeks.com

The estimated delivery date range indicates when we expect to fulfill your order. It is determined by a number of factors, including:


Product Availability: if the items listed as “in stock”, it will usually be ready to ship within 1-2 business days. During holidays, special or exclusive promotions or due to other factors, some “in stock” items may have a longer lead time to prepare for shipment.


Shipping Address: The location where your package is being delivered. 


Place your order by the order cutoff time to receive 2-day shipping on select items to select ZIP codes. The order cutoff is typically 4PM local time in the destination to which you’re shipping, but may vary depending on item location. Refer to the product detail page for estimated delivery dates. Standard shipping fees may apply. To qualify for free 2-day shipping, you must place an order over $59.


For items qualify for 2-day shipping. Item eligibility and assortment vary by market and are determined by the location of the item and the destination ZIP code. If an item is eligible for 2-day shipping, it’ll be noted on the checkout page. 


For items that don’t qualify for 2-day shipping, 90 WEEKS offers standard shipping. With standard shipping, your items are expected to be delivered within 3-5 business days after the items have shipped. Standard shipping is free on orders over $59 or more. 


The charts below provide general delivery guidelines for 2-day shipping. Actual delivery dates depend on order cutoff times and carrier delivery schedules. Refer to the product detail page for estimated delivery dates. 


Order Placed Before Cutoff

Ordered On:

Delivered By:

Sunday

Wednesday

Monday

Wednesday

Tuesday

Thursday

Wednesday

Friday

Thursday

Monday

Friday

Tuesday

Saturday

Wednesday

 

Order Placed After Cutoff

Ordered On:

Delivered By:

Sunday

Wednesday

Monday

Thursday

Tuesday

Friday

Wednesday 

Monday

Thursday

Tuesday

Friday

Wednesday

Saturday

Wednesday


Depending on the status of items in the order, you can request an address change to an address saved to your 90WEEKS account. please contact our Customer Service Center. Service@90weeks.com, and one of our associates will be happy to assist you.

Yes. We can only offer one customized gift message per shipping address. Please leave a note of a gift message on the checkout page. 


Yes. We offer USPS Priority Mail International and USPS Priority Mail Express International. Learn More


We have 90 calendar day return policy! Learn more.

It can take the warehouse up to 14 business days to process your return once they receive the order. You will receive an email confirmation once your return has been processed. The funds will be credited back to your original form of payment within 3 to 5 business days, thereafter. Meanwhile, your refund will be issued in the form of original payment, such as the credit card used for the order. Please allow up to two weeks for the credit to post to your account. Please allow up to two billing cycles for the credit to appear on your credit card statement. If you paid using PayPal, we will refund the balance to your PayPal account.

You may also check the status of your return by contacting Customer Service Center service@90weeks.com

Please note: 

Please be sure to follow the return instruction above to ensure timely processing. 

Please record your tracking number.

Items may only be returned, exchanged, or price adjusted within the country where the purchase was made. 

If you choose to use a prepaid return label, a $7 return label fee will be deducted from the amount to cover the cost of return shipping. If you choose to use your own carrier, the fee may vary, please contact the carrier you chose for more details. 

There are online payment options that you can use at Checkout for your 90 WEEKS purchases, including credit cards (American Express, Visa, MasterCard and Discover), PayPal, Apple Pay and Shop Pay. 

We're sorry for any trouble you may have experienced during checkout regarding promotional offers. Promo codes will be automatically applied on on the checkout page. Reasons for your promo code not working may include:

Requirements not met for the special offer

Other exclusions that apply

Promotional offer expired


If you continue to have trouble applying a promo code or the promo code has not been added on automatically. please contact us by email service@90weeks.com for assistance.

Unless otherwise noted, 90 WEEKS' savings passes and promo codes are valid beginning at 12:00AM Eastern Time on the first day of the sale, and expire at 11:59PM Eastern Time on the last day of the sale.

Please note: 90 WEEKS is only able to apply one promotional code per transaction. Promotional codes are unable to be used in conjunction with other promotional codes on the same order. To allow the maximum amount of savings on any purchase at 90weeks.com, we suggest that rough calculation to be performed to determine which code is more beneficial for the order in question. 

For your protection, remember to change your password frequently. 

  • Use complex characters, including uppercase and lowercase letters, numbers, and special characters
  • Your password must be 7-16 characters and can include special characters, except for the following: (.,-\ / | = _) or spaces. 


  • Try re-entering your email address.
  • Check your spam or junk mail folders in your email account. 
  • Double check that the email address associated with your 90 WEEKS's account is correct - it should match the email you used to request your new password. You may want to try another email address that could have been used when you set up your profile. 


Please note: Signing up for promotional emails or newsletter with us in the past does not necessarily mean that you have a 90 WEEKS's profile. For additional assistance contact Customer Service service@90weeks.com

If this happens, reset your password immediately. If you see any unusual activity associated with your account, please contact Customer Service service@90weeks.com (Mon-Sat: 10AM-10PM ET)


If this is the case, you must create a new profile with a new email address. To create a new profile:

  • Select Sign Up
  • Select the Create Account button
  • Fill out the requested information and submit

For further assistance, please contact service@90weeks.com

  • Select Sign In
  • Select the Forgot Your Password? link and enter the email address associated with your 90 WEEK's account
  • You'll be sent an email with a password reset link and instructions. This link will expire within a few hours.
  • After you create a new password, it will be active immediately and can be used to sign in to your 90 WEEK's account from any device.
  • If opted in, you will receive a confirmation via email or text as notice of this change.