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You are able to change or cancel your order before it has been shipped out. Please contact Customer Service Center for further assistance service@90weeks.com

Every order is unique, so reasons for cancellation or delay may vary. Reasons include, but are not limited to:

Type/quantity of items ordered

The address and phone number provided does not match what your bank has on file

Your order is shipping to an alternate address

If any of these apply, we may contact you for additional verification. Your order will be cancelled if we're unable to reach you. 

We apologize if your item arrived damaged, broken, or defective. 

If this is the case, please contact our Customer Service Center service@90weeks.com for assistance. 

When you place an order, we put an authorization hold on your credit card in the amount of your order. This hold secures the funds and is not charged until your order ships. 

If your order is canceled for any reason, 90 WEEKS will send an authorization reversal to your bank. 

The exact amount of the time until the hold is removed from your account is determined by your bank or credit card company, so the time frame may vary.